Refund policy

We want your order to arrive in good shape. If it doesn't, we'll fix it.

Damaged, defective or wrong item

If an item arrives damaged, defective, or isn't what you ordered, email less2lug@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you, whichever you prefer. You don't need to send the item back.

Undamaged items

We don't accept returns or exchanges of items that arrive undamaged and as described.

Order never arrived

If your tracking hasn't updated for 10 days, or your order hasn't arrived 30 days after it shipped, email us and we'll send a replacement or refund you.

Cancellations

You can cancel for a full refund until your order ships. Email us as soon as possible; once it has shipped we can't cancel it.

Refund timing

Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.